Do you have a group of employees that handle a volume of incoming calls?

If you do, you have a call center.

Does your business require your employees to reach out to customers and contact them via the phone on a regular basis?

You have an outbound call center.

If your folks perform both tasks you have a "blended" call center.

Finally, if these same staff members also handle email queries, fax transmissions or chat sessions, then you now have a Contact Center.

Don't get rattled because ProTel NetWorks has decades of experience in helping companies build and continue to enhance Call or Contact Centers large or small. Whether you have 3 folks or 300 hundred, we can take you where you want to go.

Real time reporting, multiple skills and vector routing, daily emailed reporting, agent logging and call recording is all within our circle of expertise. Whether you choose to deploy a VoIP (voice over internet protocol) system, a state of the art digital system using existing wiring, or a blended system using both, we have the platform and the training and support to get you up quickly and help you serve your customers as well as control your costs.

We can provide desktop GUI (graphical user interface) phones that are controlled by a PC and VoIP phones for remote teleworkers with full system function, monitoring and supervision capabilities.

Our robust reporting packages will allow you to expertly manage staff and resources based upon any call center metric you see fit. In addition, we can compliment the system with full call recording or just archiving the recordings of calls that need approval of a supervisor to process a financial transaction for your protection.

In addition, we can provide several types of integrated outbound dialing systems that will save your agents time and you money.

For inbound centers, we have an industrial strength IVR (interactive voice response) engine that can be customized to allow your callers to self serve before seeking a live agent.

Companies large and small have come to depend on ProTel NetWorks for call center solutions that meet their needs and fall within their budget.

Why not call or come in for a no cost evaluation today?

Home | Company | Solutions | Products | Community | Support
Contact Us | Job Opportunities |Schedule a Consultation | Hablamos Español